FAQs

1. WHAT IS THE PROCESSING TIME?

Kenziecards products are made to order and take up to 3 business days (not including weekends and holidays) to be processed and prepared for shipping.

2. WHAT IS THE SHIPPING TIME?

Local BC - 2 business days
Canada - 4-7 business days
USA - 7-10 business days
International - 8-14 business days

Please note that these are ESTIMATED shipping times and are not guaranteed.
It is best to order 2-3 weeks in advance.

Orders are shipping with Canada Post via Standard Lettermail (snail mail); in order to keep shipping costs low for customers, tracking is NOT included.


3. DO YOU ACCEPT CUSTOM WORK?

At this time, kenziecards is not accepting custom work. However, alterations to the text is possible; please contact Mackenzie directly at mackenzie@kenziecards.com in order to inquire.

4. WHAT IS THE BEST WAY TO CONTACT KENZIECARDS?

The best way to contact kenziecards is through e-mail either on our Contact Us Forum or directly at:

M a c k e n z i e owner + creative director
mackenzie@kenziecards.com

S a m a n t h a | operations manager
samantha@kenziecards.com


5.  WHERE ARE KENZIECARDS SOLD?

1. Online on either our Etsy Shop or website 
2. In shops & storefronts across Canada - view full list of stockists

3. In person, at local markets - view upcoming events